Opportunities

Working Location:

Singapore

Responsibilities:

• Help customers with complaints and questions
• Respond promptly to customer inquiries
• Maintain a positive, empathetic and professional attitude towards customers at all times
• Communicate with customers through various channels
• Acknowledge and resolve customer feedbacks
• Give customers information about products and services, make reservations, and co-ordinate returns
• Keep records of customer interactions, transactions and feedbacks
• Communicate and co-ordinate with other departments as necessary
• Ensure customer satisfaction and provide professional customer support
• Provide feedback on the efficiency of the customer service process

Requirements:

• Write and speak well in English
• Bilingual in English and spoken Mandarin will be an advantage
• Ability to stay calm when customers are stressed or upset
• A minimum of 2 years working experience in customer support

Working Location:

Singapore

Responsibilities:

• Develop and execute integrated brand marketing plans across channels including retail stores, digital marketing, social media platforms, CRM, e-commerce
• Product and Retail marketing
• Support B2B marketing programmes
• Work with internal and external stakeholders to ensure smooth operations of campaigns
• Plan and execute advertising & promotional activities
• Manage company website to ensure all information is current and accurate
• Prepare marketing proposals, budget and performance reports

Requirements:

• Degree with minimum 2 years’ of working experience
• Strong interpersonal, communication and presentation skills
• Detail-oriented, creative and take initiatives
• Good team-player
• Exposure in the FMCG or retail industry will be an advantage

Working Location:

Singapore

Responsibilities:

The Business Analyst role is to help support a number of growth initiatives to bring the company to the next level. It is a multi-disciplinary role that will see you working closely with senior management in various functions across the business and you will report directly to the CFO. You will be instrumental in helping develop and execute on major strategic and operational initiatives.

• You will be responsible for data preparation (including extraction, transformation and loading), data mining for actionable insights and generating reports to support strategic and operational decision making
• You will also be responsible for management reporting and preparing papers for management meetings (both periodic and initiatives-driven reports)
• You will be working as part of cross-functional teams to flesh out business models, develop budgets and establish KPIs for new projects/investments
• You will be facilitating various digitalisation initiatives for company
• If interested, there will be Corporate Finance opportunities to assist CFO in evaluating acquisitions, joint ventures and other investment opportunities (both domestic and overseas)

Requirements:

• Bachelor’s degree from Finance, Accounting, Computer Science, Data Science or similar academic experience
• 1-4 years’ work experience preferably in Finance, Accounting, Data Analytics or related areas
• Strong quantitative analytical capabilities, critical thinking skills and understanding of financial and accounting principles
• Must be able to work independently often under time constraints
• Ability to work as part of cross-functional teams
• Ability to handle multiple project workstreams
• Finance and Accounting Knowledge
• Proficiency in Microsoft Excel and PowerPoint
• Proficiency with SQL and R or Python
• Proficiency with ETL and databases (Data Warehouse is a plus)
• Familiarity with Business Intelligence tools is a plus
• Familiarity with Google Analytics is a plus
• Familiarity with Automation Tools (e.g. RPA, Power Automate etc) is a plus

Working Location:

Singapore

Responsibilities:

• Make sure that sales targets are achieved
• Recruit and motivate staff
• Review manpower per shore and shift rosters submitted
• Develop product displays based on sales mix, core and speciality ranges
• Manage inventory level
• Review and fine-tune operations process & procedures
• Understand store layout and customer flow (customer shopping experience)
• Customer service standards and training
• Implement marketing campaigns and promotions
• Based in HQ with store visits

Requirements:

• Leadership
• Organisational skills
• Sales and customer service oriented
• Teamwork
• Computer competency
• Minimum 2 years’ retail operations experience, in speciality stores preferred
• The position will be accorded based on your relevant experience

Working Location:

Singapore

Responsibilities:
  • Check and pack products according to Invoices/Delivery Orders before commencing of delivery
  • Report any discrepancy/damage of products discovered before/during delivery to immediate superior
  • Ensure the products are delivered to customers on time and in good condition
  • Must maintain and display a professional, courteous and polite disposition when delivering the products to customers
  • Upkeep and maintain cleanliness of vehicle after used
  • Other assignments as required by immediate superior
Requirements:
  • Possess a valid Class 3 / 4 Singapore Driving Licence
  • Minimum of 2 years of experience
  • Ability to work under pressure in fast paced environment
  • Good team-player and possess positive attitude and initiative
  • Ability to stay calm when customers are stressed or upset
  • Able to read, write and communicate in simple English
We regret only shortlisted candidates will be notified.
Important Note:
Phoon Huat Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2012 (PDPA).
Working Location:

Singapore

Responsibilities:
  • Propose and Prepare curriculum and lesson plans for professional courses
  • Conduct professional pastry and bakery courses
  • Create and develop new baked goods
  • Supervise and execute the day to day operations of the baking studios
  • Preparation of ingredients and utensils for baking classes
  • Always ensure enough inventory in the baking studios
  • Maintain the cleanliness and tidiness of the baking studios
  • Provide a positive learning environment
  • Assist to do the demonstrations for overseas exhibitions as assigned
Requirements:
  • Must have at least a Diploma/Degree in Pastry and Baker with WSQ Advanced Certificate in Training and Assessment (ACTA) will be an added advantage
  • At least 3 years industry experience in Hotels or Restaurants. Candidates with relevant experience/teaching qualifications in relevant areas of specialization (Pastry and Baking) welcome to apply.
  • Keeping abreast of trends and fads and able to develop recipes creatively
  • Must have a positive attitude with outgoing disposition, good team-player, but also able to work independently with results
  • Excellent organisational, communication and facilitation skills. Must be detail-oriented, reliable and comfortable with public speaking.
  • Competent in both English and Mandarin (In order to liaise with the English and Mandarin speaking associates)
  • Proficient in Microsoft PowerPoint, Excel and Word
  • Travelling within Singapore and overseas required
  • Willing to work on weekends and ad-hoc basis
  • Full time / Part time positions available
We regret only shortlisted candidates will be notified.
Important Note:
Phoon Huat Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2012 (PDPA).