Opportunities

Working Location:

Singapore

Responsibilities:

A newly created role within the Marketing Team to specialise in generating written content for marketing our products and engaging our customers.

The Marketing Team works closely with commercial team, sales team, export team, retail team, ecommerce team and baking class team to develop long term marketing strategies that will help accelerate profitable revenue growth for the Phoon Huat  Group across its various business lines (1) B2B sales in Singapore to hotels, restaurants, cafes, bakeries etc, (2) B2B sales overseas to distributors and wholesalers (3) B2C sales via own retail stores (4) B2C sales via online shop and (5) B2C baking classes. The Marketing Team are also the stewards of the Group’s brand assets.

The Phoon Huat Group is undergoing continuous digital transformation and the Marketing Team will also continuously review and evolve the marketing tech stack with emerging technologies and changing business requirements.

  • Work with Commercial Team to develop SEO-friendly content – product brand and category writeups, blog articles, recipes (from beginner to professionals) and product descriptions
  • Create engaging copy for EDM campaigns and offline marketing collateral
  • Produce scripts for video content, live events and offline events
  • Engage customer base with social media postings
  • Attract new customers with effective ad campaign copy
  • Crafting brand stories
  • Topical and trend research for idea generation
  • Q&A with customers on social media and ecommerce product pages
  • Support Marketing Team in other marketing initiatives as needed
Requirements:
  • Persuasive writing skills
  • Intense intellectual curiosity and lifelong learner
  • Marketing technology enthusiast
  • Foodie
  • Keen interest in the culinary arts (particularly in bakery and confectionery) will be an advantage (beginners are welcome!)
Working Location:

Singapore

Responsibilities:

• Help customers with complaints and questions
• Respond promptly to customer inquiries
• Maintain a positive, empathetic and professional attitude towards customers at all times
• Communicate with customers through various channels
• Acknowledge and resolve customer feedbacks
• Give customers information about products and services, make reservations, and co-ordinate returns
• Keep records of customer interactions, transactions and feedbacks
• Communicate and co-ordinate with other departments as necessary
• Ensure customer satisfaction and provide professional customer support
• Provide feedback on the efficiency of the customer service process

Requirements:

• Write and speak well in English
• Bilingual in English and spoken Mandarin will be an advantage
• Ability to stay calm when customers are stressed or upset
• A minimum of 2 years working experience in customer support

Working Location:

Singapore

Responsibilities:
  • Check and pack products according to Invoices/Delivery Orders before commencing of delivery
  • Report any discrepancy/damage of products discovered before/during delivery to immediate superior
  • Ensure the products are delivered to customers on time and in good condition
  • Must maintain and display a professional, courteous and polite disposition when delivering the products to customers
  • Upkeep and maintain cleanliness of vehicle after used
  • Other assignments as required by immediate superior
Requirements:
  • Possess a valid Class 3 / 4 Singapore Driving Licence
  • Minimum of 2 years of experience
  • Ability to work under pressure in fast paced environment
  • Good team-player and possess positive attitude and initiative
  • Ability to stay calm when customers are stressed or upset
  • Able to read, write and communicate in simple English
We regret only shortlisted candidates will be notified.
Important Note:
Phoon Huat Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2012 (PDPA).
Working Location:

Singapore

Responsibilities:
  • Propose and Prepare curriculum and lesson plans for professional courses
  • Conduct professional pastry and bakery courses
  • Create and develop new baked goods
  • Supervise and execute the day to day operations of the baking studios
  • Preparation of ingredients and utensils for baking classes
  • Always ensure enough inventory in the baking studios
  • Maintain the cleanliness and tidiness of the baking studios
  • Provide a positive learning environment
  • Assist to do the demonstrations for overseas exhibitions as assigned
Requirements:
  • Must have at least a Diploma/Degree in Pastry and Baker with WSQ Advanced Certificate in Training and Assessment (ACTA) will be an added advantage
  • At least 3 years industry experience in Hotels or Restaurants. Candidates with relevant experience/teaching qualifications in relevant areas of specialization (Pastry and Baking) welcome to apply.
  • Keeping abreast of trends and fads and able to develop recipes creatively
  • Must have a positive attitude with outgoing disposition, good team-player, but also able to work independently with results
  • Excellent organisational, communication and facilitation skills. Must be detail-oriented, reliable and comfortable with public speaking.
  • Competent in both English and Mandarin (In order to liaise with the English and Mandarin speaking associates)
  • Proficient in Microsoft PowerPoint, Excel and Word
  • Travelling within Singapore and overseas required
  • Willing to work on weekends and ad-hoc basis
  • Full time / Part time positions available
We regret only shortlisted candidates will be notified.
Important Note:
Phoon Huat Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2012 (PDPA).